Reputation is king. It’s a phrase probably invented right after “the wheel.” And as with the wheel, these words of wisdom have withstood the test of time. Enter your manufacturing business. You only need to botch an important delivery once to get your soon to be ex-customer up in arms – sharing their bad experience with everyone who will listen.
“So what” you might think. Their listening partner will just zone out during the rant – turning it into the usual awkward conversation you’ll encounter at a birthday or get together. The problem is, these days the world is listening as experiences are so easily shared online. And what’s more fun to read, retweet, favorite, or like than a good old rant?
Obstacles during production
In such a climate, a strong reputation built on customer satisfaction matters more than ever. But all kinds of obstacles make it difficult to consistently meet expectations – like a lack of raw materials in stock, last-minute changes to a product or inadequate historical data for estimates.
How do you keep your customers happy?
So how do you ensure peak efficiency on your shop floor? Keep your promises and maintain a strong reputation for quality and delivery? Retain the customers you have, squeeze out more work from them, or win new customers? Funny you should ask, because our new ebook is full of good answers…
Learn more with our ebook
Our ebook is now available to download. In a market where reputation matters more than ever for manufacturers, our ebook outlines the 3 steps you need to take to enhance and protect your reputation.