A multi-channel service desk platform incorporates email ticketing, knowledge base, chat, social, and phone, Zendesk makes it easy to organize a fully-integrated and efficient customer support process. Over 60,000 companies already use Zendesk to provide customers with the help they expect in the way they want. And now it’s easy to join them.
Zendesk… meet Exact
Because you can track the time your customer support team spends on tickets in Zendesk – and automatically push these time entries from Zendesk into Exact. So you’ll always know the precise levels of support involved in any particular project or service contract.
Your customers aren’t the only ones who benefit
This seamless integration helps you avoid over-servicing on your service contracts and ongoing projects. Monitor service contracts to make sure you’re selling the right ones. Invoice your customers for the time you spend supporting them. And avoid double time tracking by your service or customer support agents.
No time to waste
Knowing how you spent your time not only helps to avoid over-servicing. It’s also invaluable in identifying opportunities for selling service contract upgrades. And when it comes to invoicing customers for the billable time you’ve spent on supporting them, forget about jumping around from tool to tool. Once entries are automatically pushed from Zendesk to Exact, automatic billing rules will determine whether or not they need to be invoiced. All you have to do is sit back, breathe in…and relax.